@Shadus, I regret your frustration. This is certainly not the type of experience we expect you to have. I will engage a subject matter expert for further handling of your situation. Please allow sufficient time for completion of their review and we will follow up with you. - Ben
@are_jay, I am sorry the links or pop up is not showing up. If you can give us a call @ 1-210-531-8722 or even better chat our servicing agents will be able to accommodate the request. Chat is available 24/7. ~ Suzy
To initiate a secure online chat with our 24/7 chat team, select ASK USAA or Reach a Representative near the top of your account page. Or select Chat from the Contact Us options under HELP tab.