I received a letter dated December 22 , 2018 , from USAA . I am supposed to complete a W-9 form , however , I can't find this form anywhere on the usaa.com website , so this makes it impossible to comply with your request . Jason M Heye , [removed sensitive data] Cascade Hls , San Antonio , TX [removed sensitive data]-5573 .
Hello @Jay126, when you open your account online you should see the alert that a W-9 form is needed and can sign it here. If you are not able to locate this, please call us at 800-531-8722 for assistance. -Colleen