Sorry to hear about your situation. I hope things work out for you. The more I see complaints/concerns (here and other websites)--the more I'm becoming convinced that it might be the right time to move on to another financial institution for my financial needs and SECURITY--even if I've been a member for 30+yrs. Have already moved several CDs, IRAs, savings, and a checking acct. Went from doing 100% of my business with them to about 5%. Blocked my CC, because it seems customers are having problems with that product as well. Sad indeed. :-(
@Joenlindsay, Please accept my apology for the unsatisfactory service you received in your recent dealings with USAA. Being sensitive and responsive to our members, as well as conducting business in a professional manner is always our goal, and I regret this is not what you encountered. I have forwarded your information to a subject matter expert. Once reviewed we will be in contact with you. Thanks. -Colleen
I too have had a company take money from my account without my consent. It was a hotel I stayed in over 6 months ago, and they have taken money out again. I have opened 2 disputes with USAA, and have no won either of them now, which is ridiculous. I will also be cancelling my debit card, credit card, and auto insuracne since customers are no where near their #1 priority.