Unable to access information to my bank account


I am having an issue checking the balance of my account. When I log in to USAA through the website, as well as the APP, when I go to check my balance of my account, I am encountered with the following error:

"Your account balance shown is as of Feb. 11, 2017. We are currently unable to access information for this account. We apologize for the inconvenience."

I haven't had any issues using my debit card the past few days, but am just now noticing that my bank statement is not updating. Please look into this issue. Thank you.


Magnavox, We process nightly updates to keep account information up-to-date. Today's update began at 2:06 a.m. CT and ended at 2:34 a.m. CT. We apologize for any inconvenience this may have caused. Please try again, as you should no longer receive the error message. ~Darcy

I'm having this same issue tonight. 

I understand that the banks have to remain guarded. Information Security is important. 

However, do you NOT have an active/standby configuration setup in your datacenters that allow these updates to be transparent to all customers? Update the standby node, while the active node is still serivcing customers. 

@stephens112, I apologize for any inconvenience caused by our current maintenance update. Our updates should be completed by 8 a.m. CST Sunday October 14th. Your feedback is appreciated and will be shared with our leadership team. Thank you. - Rhonda

This absolutely. I work server administration for multiple banks and generally we have clustered servers and redundant networking in order to prevent just such an outage during maintenance windows.

@McCypher, your feedback regarding this matter is appreciated. Thank you. - Rhonda