USAA paid my insurance bill with my USAA credit card without my authorization. I prefer paying by check

Sunny Side Up1
Contributor

But they refused to change my account back. When they tried to verify my phone access, they were asking questions I never set up then locked my account. Customer service is really suffering at this company!!

1 REPLY

@Sunny Side Up1, I'm sorry to read about your disappointment and would like to make sure your concerns are addressed. I have forwarded them to the appropriate area for review. Thank you! ~Danielle