There are multiple threads over multiple time frames covering these topics and, as of right now, there are common threads among all of them:
USAA, you MUST do a better job of addressing your customer's needs. If your tool is not giving customers what they want, then you need to make sure they have the proper access/permissions to utilize the budgeting/financial software of their choice. Your claims to caring about your customers are loftier than most in the industry, and in many ways these claims are substantiated. However, when you have customer threatening to move their banking business elsewhere because of this issue, then you need to take it more seriously. These are veterans and their families you are serving, and disappointing them in this manner is unacceptable.
If there is going to be a response to this post from a USAA representative, please provide better information on what is being done and when a resolution can be expected. No more passing the buck with zero follow-ups. Thank you.
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Thank you for taking the time to post.
USAA will introduce new online banking and budgeting tools in 2019. There are also additional steps we have taken regarding Mint. USAA is taking a proactive role enhancing the way members share their financial data with 3rd party applications. Intuit, who powers Mint, has agreed to join us on this endeavor which will provide more efficient and reliable data access. We have more information to share in this public announcement made about bilateral agreements with data aggregators. You can read the post here:
Thanks again for taking the time to share your thoughts here in Community. Happy Holidays
I totally agree that USAA is more concerned with company growth than they are with taking care of current members. I have watched the USAA customer service slowly but consistently decline since I joined 20 years ago. I used to recommend all USAA services to anyone who would be eligible to join. Now I caution people about deteriorating service. It makes me very sad.
I have to agree with all of the posts that have concerns with where USAA is going and who they are servicing.
USAA needs to be able to fully support the sites its members are using to manage their day to day lives. As a member for over 19 years, my opionion is the CS and tech support has failed to serve. When I see advertisments on TV, radio and internet, it concerns me where the true effort is being made.
I've used Mint successfully for years to manage budgets and financial goals. Recently I've had connectivity issues with my USAA accounts. Please confirm that USAA no longer syncs with Mint, and if not, why not. (I'm not a new member of USAA, just of the member community.)