I had the same fraud on 12-22-2015 (my card was not stolen, but had several fraudulent charges). Is this the same timeframe?
I had my card replaced about a year ago with a "chip" card - wasn't the chip supposed to reduce fraud? Seems to be getting worse - I also wonder if you are on to something - is the problem systematic?
I also noticed the wait times on the fraud 1-800 lines are very long this week (+30 min). That could only mean 2 things - increased fraud, or understaffing by USAA.
I am curious what you find out.
So it seems you might care some about members... 17 years I have been with USAA, and now that I have been a victim of fraud, I have been treated like the thief and not the victim. My words have been purposefully made to sound like I in some way have allowed or been in with this event. I deposited 7000.00 into my acciount and now that I have been robbed USAA has coninually closed this claim, and issued an email stating i was at fault. I, in no way, should have to suffer the intense and ongoing plunge that a theft of 3500.00 has caused and continues to cause me and my life. I have reached out to my local police dept, the colorado bureau of Inverstigations, and will file with the FBI tonight. I need someone to hold the claims dept accountable to do a thorough investigation, as they claim to have done. They have not, and appear to worry more about twisting my words in order to avoid ressolving this enormous event in my life. HELP!! email me at xxxxxxxxx@xxxxx instructions on what is next for me