USAA Credit Card Services have changed for the worse

43 Year Customer Sad
Occasional Contributor
Been a member for almost 45 years, 2nd generation with 3rd generation following me and 4th generation eligible to join soon. Now I'm ready to end the relationship. One of my credit cards was close to the max when I needed a prescription med so I used it knowing that that would put me $280 over. I expected to get a bill which would let me pay off the overage plus whatever else I could put on it. Instead I started getting phone calls. Today there were four separate calls. So I believe I'm done with this credit card. It will take me some time to pay it down, but I will. Once in the past I paid off a $40,000 USAA balance. And my credit rating says that I am NEVER late. So I don't know why USAA has changed to be as lousy as other credit card companies, but I suppose my business is gone forever.


ADT, It's disappointing you are considering leaving us after 45 years. The calls you are receiving would not be due to the card balance being over the limit. I'm happy to offer you some solutions that may help in this matter. If you would like me to discuss this with you by phone, please reply with the best time to contact you. ~ Lori

The cc rep I spoke with said they were calling me to "collect a debt". Recommend you check the tape/transcript first and then get back to me.
Repetitive calls over the last week were all from 800-531-7013.

Hello and thank you for your follow-up posts concerning your credit card. Unfortunately through our social channel we are unable to discuss account specific details for an account. If you like I can have a credit card specialist follow-up with you in the morning or please contact us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Our business hours are Monday through Friday 6:30am-10:00pm CT and Saturday 8:00am - 6:00pm CT. Thank you! - Darrell

No need for me to call you. I was called three times within 60 seconds this morning on my landline & cell. I thought it might be someone offering a solution so I called back. I finally got one of the cc representatives who told me how they would continue to call me every three days until I took care of the overage. The technical term for this is DUNNING. As I stated before I will take care of the overage and the rest of the balance as soon as I can. And then I will destroy the card and I will never, ever, ever, EVER have another credit card with your sorry company again. It's interesting when I look at the member community posts and so many of them say what mine does, what has happened to USAA? Seems like someone in management should take a look at this and asked themselves the same question.

Thank you for your follow up post and I can understand your frustration with this. Please know, it is never our intent to make you feel this way. I have taken this opportunity to collect your feedback about your experience and it will be shared with the proper area. If you have any further questions, please feel free to let us know.