I'd like to know the answer to this question also. As a USAA member, I cannot make an informed decion about the value of a product such as Total Loss Protection if I don't know how they resolved this difference of opinion.
@Shocked46, Our goal is to ensure we are consistently delivering the highest quality products and services to our members. After identifying opportunities to improve [Debt Protection, Total Loss Protection, and/or Extended Vehicle Protection], USAA has ceased offering until further notice. I am sorry to report that there has not been an update to this communication. Thank you for reaching out. ~ Suzy