Oh man! @Chris113, I certainly understand and appreciate you taking time to share your thoughts with us. Please know it's never our intent to make you feel this way. To best address this for you, I’d like to forward it to the appropriate area to further review your situation. I appreciate your continued patience and allowing us this additional opportunity to address your concerns. ~ Stacy K.
Chris113, I understand your concern regarding this matter. I will engage a subject matter expert for further handling. Please allow sufficient time for completion of their review and we will follow up with you. Thank you. - Ben