We signed up for the new Secure Checking Account with the $300 credit for direct deposit back in June. Like everyone else, we haven't received our credit yet. We checked on 15 Sept and the offer was still listed under our "My Offers" tab. It stated that we had accepted the offer on 5 June. Checked again today and still hadn't received our credit, and now the offer was gone! We called customer service to confirm we were still showing as qualifying for the credit and they are saying that the offer is not listed on our account. Like everyone else, they told us the credits will be deposited 30 Sept but now I don't know if we'll get ours.
So I just wanted to post to warn everybody to take a screenshot of your offer as proof, if it's still showing on your account!
I would stop banking on it and would definitely take a screenshot of your offer (under the "My Offers" tab) as proof that you are supposed to get the credit. Personally we are using these 10 days to get insurance quotes from other companies as we are going to close our USAA account if we don't get the money. There were a few other banks in our area making this offer and we could have opened an account with them, this is garbage from USAA and I am shocked since we have had our insurance with them for 8 years and they have been great until now. We have been very disappointed with the checking account anyway, the online bill pay is a joke - they just mail a check and we have already gotten 1 late fee because of it.