I recently sent someone I thought I knew money through Zelle only to find out that person was not who they said they were.
Does USSA have any protection for this type of incident?


Hello and thank you for contacting us. If you sent the money on your own accord in error, we may not have recourse for this type of concern. To discuss your specific concern as it relates to your Zelle transfer that you processed in error, please contact our Deposit Servicing Team via chat from or through your USAA mobile app. You can also contact us by phone at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Our business hours are Monday through Friday 5:00 a.m. - 12:00 a.m. CT and Saturday 6:00 a.m. - 10:00 p.m. CT, or Sunday 8 a.m. - 6 p.m. CT. Thank you!