Melissa C
Can someone please explain to me how it was decided on my personal account the amount that was adjusted on my credit card based on the SCRA. I’ve called USAA twice on the matter and no one has a phone nuber or department I can reach in order to get a definite answer to my question.


@Melissa, We appreciate your reaching out to us. We are not able to go into account specifics in this channel. We do want to have your questions answered. There is no direct line. Our servicing agents that are available 1-210-531-8722 will reach out to get your answers. We also have private chat available. You can initiate a private chat on by selecting contact us or help and follow the prompts to reach a representative. They are available 24/7. They will be able to review and if they don't have the immediate answer, they reach out for help and get one. I hope this helps. Thank you. ~ Suzy