Removing Mortgage Status from my Accounts Home Page, Please

Stan G.
Occasional Contributor

Please remove the thre PreMortgage Applications on my account home page,

I am trying to clean up my accounts and have requested this several times.

Best Regards,

Stan Gorka

13 REPLIES

@Stang. I will pass along this request to a mortgage specialist to have the application removed from your home page. ~ Samantha

@Stan G., thank you for your post regarding your mortgage applications.  Please know at this time the applications are unable to be removed as you requested. The prequalified applications will systematically be removed from your profile; however, there is no option to expedite this process.  We apologize for any inconvenience this may cause you. - Robert

Can you request your IT web developers to create/allow a function on your dashboard to remove old mortgage accounts? It is very annoying to the customer.

 

Thanks

Hello @Danny J, Our website support team can review this with you. Please dial 210-531-8722 and when prompted, say "Website Support" Thank you! ~Lori

I too wish to have my pre-qualified "My Mortgage Status" Account under Banking removed, it's been over a year and spoke with customer service on this months ago stating it should be removed soon ... a year later it’s still here. Most of us Military, former Military and Military dependents like a bit of order and seeing a Mortgage Status under a banking account that does not exist is unsettling every time I view my account details. The reorder and customize isn't working well as of 05/08/2018 as it sometimes hides things and other times reorders them and displays things I ask hidden. A pre-qualification is NOT a Banking account and should not display in my Banking account section nor in my account summary at all. Keeping this in my account for over a year is simply unacceptable knowing your customers and clients have a certain standard of wanting order and accurate information.

Hello @ Random Joe, I am so sorry. This is a situation that I am passionate about. Removing clutter is very important and I get that this is a pain point. I am forwarding you to the area that handles this type of request. That is our Mortgage side of things. The goal is to see if at this time if there are any solutions that would accommodate your request. I do hope it falls off soon. Thank you for the post. ~Suzy 

@Random Joe, thank you for your post regarding the mortgage pre-qualification application which still is listed on our website. As previously indicated in this particular thread, applications are unable to be removed as you requested. The prequalified applications will systematically be removed from your profile; however, there is not an option currently available to expedite this process.  Once again we apologize for any inconvenience this may cause you. - Robert

I've had a mortgage loan status on my account for 2 years which is very annoying.

@DWood, thank you for your post and we certainly understand your frustration regarding the mortgage application loan status currently presented on our website. As previously discussed, we are unable to remove the application as requested and apologize for any inconvenience this has caused you. - Robert