I have 2 large personal loans with USAA that I have had for several years now. Both where used for home repairs due natural disasters. One loan was for 50k and the other loan was for 24k. I have had no new debt since these loans and my income has doubled (over 100k). Can someone explain to me why I was denied a new loan to consolidate the remaining balance of both of these loans for the purpose of getting a lower monthly payment?


Hello @Smitty86, you should have received more information under your view documents regarding the loan outcome. If you have additional questions please call and speak to our loan department at 800-531-8722. Thanks! -Colleen