I'm in the process of getting a new roof on my house and wanted a card with a lower interest rate than my current two cash rewards Visa cards that I currently have though USAA. We'll against my better judgment the customer service rep talked me into applying for the Rate Advantage Visa and low and behold the interest rate on that stupid thing is higher than my other two cards. So here I sit with a hit on my credit report and a worthless USAA credit card.


PARADOX-SEV, I'm sorry to hear about the disappointing experience you've had with our credit cards. We don't like seeing our members frustrated and we want to review this further for you. I am engaging a team of business specialists to review your concerns and follow-up with you. Your membership is important to us, and we appreciate the opportunity to look into this. -Meredith

Thanks Merideth. I would be delighted to talk with someone other than escalation manager about this issue.