Geegee1, I see that you have submitted several comments about Zelle, and I'd like to see if I can help. When was the transaction processed? It is important to note that it will take 2-3 business days for the first transaction to arrive in the recipient's account if the recipient was unregistered at the time the money was sent. Also, please confirm that you registered the correct token (email address/mobile phone number). You mentioned canceling the transaction. Once a transfer is delivered or claimed, it cannot be canceled or recalled (unless it is in pending status). If the transfer is not claimed after 14 days, it will be returned to USAA and credited back to the sender's account. I appreciate the feedback that you have provided about Zelle, and I'll share it with the appropriate folks at USAA. ~Darcy
I'm very sorry to hear about the difficulties you've experienced with the Zelle service and would like to see if I can help. One of the things that could be causing a delay is how you enrolled in the service versus how your spouse and daughter enrolled. Please confirm if you and your spouse used your phone numbers or email addresses to setup your enrollment. If you sent the money using a phone number but your spouse enrolled using their email, then this definitely could be causing the delay. Please go back into the Mobile App> then into Send Money Settings to confirm and have your spouse and daughter do the same. For additional support please call us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Our business hours are Monday through Friday 6:30am-10:00pm CT and Saturday 8:00am - 6:00pm CT. Thank you! - Darrell
This service is ocmpletely awful. I have spent a ridiculous amount of time just trying to set up and register a profile. Then once I did all of that it still didnt work. I then had to contact Zelle, to no avail. THey told me to contact USAA, also to no avail. USAA then told me to call my cell phone provider. This is beyond rediculous. I am extremely dissatisfied with this service. I used to rave about USAA......Not anymore.
I regret your dissatisfaction with our recent transition to Zelle. I've collected your input and will share with our banking team. We continuously look for ways to improve our services for our members and your comments will help us do so. Thank you for taking the time to post. - Ben