Ruby's Glam-ma
Contributor

I have a Zelle account with USSA. My sister has set up a Zelle account with her bank-She sent me money, but Chase says I have to set up a zelle account? They also said it would take 1-3 days before it could be deposited? Unclear about this response.

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Hello and thank you for your Zelle inquiry. Normally if your sister's bank is in the Zelle network and she forwards money to you, you should receive the account credit within minutes of the transfer in most cases. Please note the method of delivery from your sister's external financial institution may vary based on their institution’s internal rules. If you used your email or phone number to register for Zelle, you will want to verify with your sister that she used your same phone# or email to send the funds to you. Thank you and if you have additional questions please let us know.