TAnthony, we hear you and understand how you feel. We have modified procedures for stop payments on official checks, which do carry the 90 day turnaround time. We are happy to place the stop payment at that time. We will ensure your feedback is sent for further review as well. We value feedback from our members as this helps us with services we provide. Thank you, Jen.
That doesn't help me as there is over $10,000 technically now missing from my account that USAA is responsible for. How is USAA going to help me get my money back? All I keep hearing is "our policy prevents us from...." What I don't hear is "this is what we're going to do to help you." It is possible to cancle lost bank checks, this is a fact. What is USAA going to do to help me recover the money they have taken out of my account and subsequently lost?
Thank you for your reply, TAnthony. We have engaged a team of business specialist to review your concerns and follow-up with you. We appreciate the opportunity to address your concerns. -Meredith
TAnthony, Your feedback was received by CEO office for handling and addressing your concern. We regret any frustration this situation caused you, and we assure you that excellent member service is a top priority for USAA. Our records indicate we are actively reviewing your information. I will reach out to see if there is any additional information and will ensure a follow up is made. ~Thank you. Celeste