Neither the mobile app nor the computer will allow me access to schedule a manual transaction

A Non
Contributor

Neither the mobile app nor the computer will allow me access to schedule a manual transaction. The option to schedule a transaction.

 

The following options are not available to me.

 

How do I add a manual transaction?


Transactions can be added in several different places.

  • On usaa.com, select a bank account on the My Account Summary page and then click Add a Transaction.
  • On usaa.com, select My Account Tools / My Budget and then click Add a Transaction.
  • On mobile apps, select an account from the Accounts page. Then select Add a Transaction.

4 REPLIES

@Anon, for assistance with adding a transaction, please contact our web support area at: 1-877-632-3002 and when prompted ask for "tech support.”  Our agents will assist you with adding a transaction.

Over the course of 6 weeks and 4 days of actively trying to resolve this, I have spoken with 16 - 19 different USAA representatives. I have opened two different tickets and still have never had a return call. The Latest ticket # ([removed sensitive data]) was initiated one month ago on January 29... and I had to call back on 2/14 because I still hadn't recieved a response...  I was told that the ticket was still unresolved... but that it would be upgraded in importance... 

 

I am still waiting and I am not looking having to call again. This is am important issue. Why can't USAA provide me with the same service my wife gets from USAA? She can add transactions easily and she is able to look at her account on-line and determine the amount of money she has available. I still need to use pen and paper in a check register. WHY? 

@A Non, I'm sorry to learn that you're unable to use the online features for your account, such as scheduling a manual transaction. Our website customer support center is best equipped to offer assistance for this type of issue. You can reach them at (877) 632-3003. Website customer support specialists are available seven days a week from 6:00 a.m. until midnight CT. ~DC

 Spoken like a true autobot.