Need a link to file a formal complaint agaisnt the fraud credit card department/employees I have been dealing with. Don't be late!

0110
Contributor

I need the number or link to file a formal complaint against the fraud credit card department/employees I have been dealing with. The lack of experience, screw-ups, "my mistake, my bad, just check your acount more often, etc.", and employees who I have talked to have no clue how to handle credit card/PII fraud. Over 20yrs in CT/CI operations and OPM breach - I take this seriously. Wish your employees did. Please leave an email, contact, or a link for me to file a formal complaint or I will be taking all my accounts, to include investments, elsewhere. Please reply soonest as the clock is ticking. Don't be late!

 

Spoiler
customer service, fraud, complaint

2 REPLIES

I'm sorry to hear this, @PSYOPWoundedWarrior and regret any frustration you're having. I located your profile and forwarded your concerns for further review. A specialist will follow-up with you. We appreciate the opportunity to address your concerns. Tricia

@USAA Social Service. If any one contacts me, it should be someone with senior status and be able to reslove or help out. Im tired of speaking to these new "kids" you are hiring and contracting out. UNSAT!!!