Dear J.J.02: I'm sorry to hear about your recent experience with USAA service. While I know you've already spoken with a representative, we'd really like the opportunity to have one of our contacts in the business review your situation once more to see if there's anything USAA can do to assist.
If you don't mind providing a few additional details, we can have one of our team members review your account: http://bit.ly/U7b7Jj.
Sorry to hear about your troubles hope it all works outs, what is the contact information for the USAA president/ CEO ? I am unable to find it as well.
Having a nightmare situation with auto insurance claim.
We are so sorry to hear you feel this way. We would like to get you the assistance you need, and get further feedback from you so that we may improve and hopefully return to the company once knew and loved. Please email us here at [
Removed Link]. Please include your member number and the best way to contact you. Thank you.
Any corporation that hides their CEO's information is in serious trouble. One of USAA's tricks is to charge NSF fees on debit card transactions which is illegal. They do it anyway. You also gotta love their practice of basing your car insurance on your credit record. This company is not the servicemembers friend anymore, they are predatory and they are just out to make a buck off you anyway they can.
Contact the Consumer Finance Protection Agency and file a complaint about what happened to you. Financial corporations like USAA are required by law to make contact information for their board and chair available to it's members.
The only way they will listen is to complain to the Federal Government.
I suggest exactly what USAA needs ... Go for the jugular folks, they are a DIRTY COMPANY & deserve what they get. I am currently helping the Fl ins commisioner with an investigation into some of USAA illegal practices & am contacting the federal banking commision about USAA continually locking me out of my financial accounts . I have an 850 credit score and am TOTALLY DEBT FREE & never in my life bounced a check, guess some of their hostile employees like to muck things up