Just got an email from USAA about mortgage being sold to Nationstar. The email stated I'd receive the same service that USAA provides. BS!
Had a previous loan bundled and sold to them by Bank of America. Nationstar is the worst company I've every dealt with. Last year they had a F rating by BBB
This year they gone up to D+. Check it out.
If you pay your insurance in a lump yearly sum directly to your insurance company guess what no more.
You are screwed.
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Thank you for posting in the Community. We understand this matter is important to you and have escalated your concerns. A representative will reach out to the member to discuss further.
Unfortunately, the CFPB has had their budget reduced to zero and the new appointed head is working on changing its Mission Statement so that it will provide exactly zero of the protection for consumers that it was created to in the first place. The consumer has few rights and no one to help enforce them. We are all at the mercy of the corporations, bankers and foreign governments who ensured their puppet would be enshrined in office.
We understand this matter is important to you. The loan originators who took your application have no way of knowing who will end of servicing your loan. That is not determined until later on in the process. I have taken this opportunity to share your feedback on this matter for review.
Look, here's the deal. Our experience during te home loan process through USAA was horrible - essentially no one working in the application or closing team was competent or would take responsability for problems or fix them. Documents lost, figures changing for no explainable reason, calls never returned. Our USAA agent as it turns out was fired days after we closed on our house. Both of her supervisors were no better.
Now we find that USAA has "chosen Nationstar Mortgage, a trusted service provider, to service your loan on USAA’s behalf." 1) Nationstar is NOT trusted. Neither the BBB nor Yelp trust them. The number of complaints from invalid forclosures and fines is, in a word, staggering.
We are beginning our refinance today. Our rate with USAA is frankly excellent. We will gladly accept a slightly higher interest rate to get out from under Nationstar. This is not a reputable company. I can only assume they paid the highest amount to aquire our debt.