I will never have another mortgage with USAA again. Nationstar is the WORST. I have spent many frustrating calls on the phone with them trying to get a payoff amount, but it is still NOT RESOLVED. They keep sending me web links that go to USAA but not to any information about payoff. You can't get a person on the phone, just an automated voice. This is not the quality of service I expected from USAA. I am extremely disappointed in USAA's selling our mortage to them and will not recommend them in the future for any type of mortgage. I am way beyond mad. When I finally get a payoff amount, it will be over.
@SVGM, we've received similar posts regarding your concerns. I've replied to your first post and have routed it to the appropriate area for further review. Thank you for reaching out to us for assistance. - Rhonda