I was asked to submit additional documents for an in-process mortgage application, or else the credit request will be denied. How can I talk to someone to ask which documents USAA is asking for? One is a W2 that doesn't exist because that employer is new. I cannot reach anyone and have left phone and email messages.


Hi @Odessa99, we are very sorry to hear about this experience. We have requested the loan processing team reach out to you by phone today with an update and explanation of items requested. 

I heard from someone yesterday - thank you!