@ArmyWife_Q I certainly understand how frustrating this can be. We regret to hear of your experience with the Mobil App. I have escalated your concerns for review and will reach back out with additional information.
Can you at least let us know what the minimum Android OS version is? I can not seem to find this information. For those of us that do not like to have a phone payment and other features of older phones, this will come in handy if we have to manually upgrade the OS.
@Sparqy, we realize how important it is to have access to your accounts through the app. To help you get this resolved, please contact our Website Support Team at 877-632-3002 and when prompted say "technical support." A specialist can provide assistance. Thank you! -Cynthia
@BobOD, I certainly understand your concern. Our Website Support team may be able to further troubleshoot this issue for you. When ready, you may contact them 24/7 at 1-877-632-3002. When prompted say "technical support" Thanks! ~ Stacy
Whomever is running this organization now is doing a urinatingly poor job. The mobile app should not be such a problem to keep up and running for all to use. Everyone should be able to talk to a tech on their time not the 8-5 time set by USAA. My disgust with their total arrogant attitude will not written here. When Gen McDermott ran the show this was a much better run instituiton and all the members knew that their best interests came first. Not just a television ad.