I got a late charge added to my automobile loan. This has been happening only when the payment due date is due on a weekend.

Last month, I received a call from a representative and I told them the same thing; they said they were mistaken.


Now it's happened again. Can I get help about this? Why is USAA the only bank I'm having problems with?



Thank you for reaching out, @itsyaaboyray. I'd like to look into this for you. Please allow me a few minutes to review your information. I appreciate your patience. Tricia

Thank you for your patience, itsyaaboyray. Please send us a Private Message so that we can provide additional information by selecting the top right corner under your user handle for a drop down menu. Please select the envelope icon and the next page you will be able to "Send a New Message". Thank you Tricia