S68w, we can understand your frustration. However, for security we are only able to discuss this matter over the phone. When you contact us, please use extension 78116 for assistance. We are eager to help you resolve this matter and are available Monday - Friday 8 am - 5 pm (CST).
@juror, I've reviewed your account and sent you a Private Message with information for you to review at your convenience. To review click on your username on the top right-hand corner of the Member Community page and select the envelope icon. Thank you. - Rhonda
I will never ever use/recommend and further more have told all of my family about how USAA took money of mine that did not belong to them. They refuse to give me my hard earned money back. I am a single mother and trusted USAA with all of my funds. I had been a USAA member with the same account for 9 years and have never had problems, EVER. Any charges that were made that were not made by me had always been returned without an issue, which is what any and every bank is obligated to do for you since there are so many fraud things happening to anyone with a bank account now a days. In this instance that I have been dealing with for almost a full year now has ruined certain aspects of my life and they could care less.
Sequence of events during my during my USAA checking account being compromised on 11/29/2016.
I am tired of going in circles with these people, always calling, having to authenticate myself thoroughly since they flagged my account. I had to change my cell phone number, which has caused me a lot of havoc, email and faxed a Identity Theft Affidavit to the IRS and placed a freeze with Equifax services. (which is now obviously also compromised all of my information) SO ALL THE WAY AROUND USAA screwed me over big time. It is completely disappointing and depressing knowing I trusted these people. In this situation I cannot help but think the representative that gave out my information to begin with was the person that took my money, and USAA will not admit their employees are their biggest problem when it comes to any sort of data breach. DO NOT BANK WITH THIS COMPANY THEY WILL TAKE ALL OF YOUR FUNDS!
Mermaidmom, While we understand your frustration, we ask that you refrain from additional posts about the situation. As this is seen as “bumping” content—that is to say, posts that serve to repeat existing issues and bring them to the top of the page. Future posts regarding the same issue will not receive a response and are subject to removal from our wall. While it is our intention to never ban individuals from our page, if a violation of our guidelines is clear, we will remove the content and block the individual. We are reviewing this matter and will conduct a follow up with you. Thank you, Jen.