Im being charged late fees on a bill I have setup auto bill pay for, why?

I have auto bill pay set up to pay a bill. I noticed that I was charged a late fee in July and again in September. The payment is sent to the bank for payment by the 14th but it’s not processing until days later. I’m being charged $30 late fees. The whole point of the auto bill pay was to avoid the late fees.


Thanks for reaching out, @MobileCommandElite - I'm happy to take a look into this for you. Please private message the details on the bill you're having the late payments for, and I'll see what I can find out. You can send us a private message via the Member Community group by clicking on your username on the top right-hand-corner of the Member Community page and then selecting the envelope icon and Send a Message. - Cathleen