I submitted driver license and dd214 but I don’t think anyone is aware

Alenaroberts
Contributor
I submitted driver license and dd214 but I don’t think anyone is aware

5 REPLIES

Thank you for reaching out to us today @Alenaroberts :) How can we assist? -Emily 

I submitted my documents so I can apply for a bank account. But I don’t think my documents are being reviewed. How will I know if they are being reviewed?

@Alenaroberts, Thank you for reaching back out and for your interest in USAA! Once the review has taken place we will notify by email. Please chat or call 210-531-8722 so that we can double check that your documents are in our system. Thank you so much again for reaching out and I hope you have a great day! ~Tom

How do I chat. I have been searching for chat but I cannot find it

@Alenaroberts Please initiate a chat by selecting HELP at the top of usaa.com or the “Ask a Representative” from the account summary page. :)