I need to talk with an customer service senior manager


Please have someone call me from higher up ASAP Charles Friedrich 704-904-6863


Hello @findemail, we appreciate you reaching out to us via USAA Member Community for assistance.  We are unable to make or received outbound calls via social media, I'd like to assist and get you to the correct area by sending me a Private Message with additional details of your situation that has you needing to speak with a manager.  To send a private message, please select your profile name at the top right of the screen and select "My Settings".  From there at the top of your screen go to "Private Messenger" and "Turn on Private Messages".  After this you can select your name again from the top right of the screen and select "My Messages" to view and send your own private messages.  I look forward to hearing from you soon.  ~ Marco