Ninefiveone
Contributor
Well I just found out that USAA doesn't allow deposits from UPS Stores anymore. And there doesn't seem to be an answer. Totally unacceptable that USAA lets a lapse in service like this happen. I have two US Treasury checks over 14k each that I cant get into my account easily.

This is so disappointing USAA. What are my options?

152 REPLIES

They startes mobile deposit. USAA upgraded their systems and had to stop with UPS. I was upset at the change too but then I tried the mobile deposit and I just took a picture of the check, entered in the amount and then it was in my account. It was easy as 1,2,3. So hopes this helps.

Ninefiveone,

Thank you for posting in the Community. USAA retired the Easy Deposit Program, which allowed you to make deposits at participating UPS Stores, on May 7th. You can mail your deposits to USAA:

 

USAA Federal Savings Bank

Attn: Bank Priority Mail 9861

10750 McDermott Freeway

San Antonio, TX 78284-8426

USAA is always looking for ways to improve the experience of our members. If you have any additional questions, please contact a banking specialist at 1-800-531-8722.

"USAA is always looking for ways to improve the experience of our members." Ha what a joke. All you do his hinder options people have to do business with you.

WPABlve, what has you feeling this way?

You guys haven’t improved anything , listened to your members complaints or implemented any solution to this in over TWO YEARS !! Tell me more about how USAA cares about it’s members ?

Hello @Trickhead, thank you for reaching out to us today. I can appreciate your concern regarding the daily deposit limit on usaa.com and mobile. The daily deposit limits are reviewed on an ongoing basis to determine if limit changes are warranted based on the member's account behavior. I hope this provides a better view on our deposit at mobile limits. Thank you.

No it doesn’t it’s the same BS I read 17 times . Looks like I’m getting a new bank I’m done with you USAA your bank is beyond inept .

I understand @Trickhead, please know if anything is needed we will be here. Have a better rest of your day. -Emily

I mailed a check last week to be deposited. Over a week later it’s still in the mail room and no one has seen it. This is after it was signed for.