How do I email the details of a dispute on my credit card?

T-38 pilot


Hello @T-38 pilot, I took a look and found that you can not email them to us but you can upload directly to Here are the instructions to do so.  Thank you. ~ Suzy


  1. Log on to and select My Tools.
  2. Select Send Documents to USAA under Documents & Forms.
  3. Select Start Upload and follow the instructions to upload the image.
  4. Select Banking when prompted where to send the documents.

The document may take up to 48 hours for USAA to be able to view.