Same thing happened to me on 4/12/16. I've gone round and round with USAA about this issue. I've literally been on the phone for over an hour today! I've been transfered so many time it's ridiculous. I'll be leaving USAA today
Thank you all for reaching out in Community. USAA has not been breached. Members who have had their card information stolen by a fraudster, likely where they shopped or dined, sometimes use the word breach to describe that situation. However, this is individual fraud and not a data breach. If you suspect fraud on your account, please give us a call at 800-531-8722.
I have a problem with this response.
There are recent complaints all over this community regarding someone calling USAA, gaining phone access to accounts, changing account information, including phone numbers, online passwords, and withdrawal limits, and then withdrawing large sums of money. Often from thousand of miles away. They did not get this information form where we "shipped or dined".
How is this exact scenario playing out across dozens of states and members? How do they know we are all USAA members? How do they have the information to get past the phone security to the point where they have access to change account info?
Someone has a list of USAA members with enough information to get past USAA phone prompts. There was a breach. There is a pattern to this compromise, and USAA is not acknowleging it.
Anyone having problems with USAA bank account hacking via telephone recently? My bank account was drained but caller had all my information including an undecipherable verbal password that only USAA and I knew about.