Back in December someone got into my USAA credit card account and got all of my information from you guys, changed all of my information, and then went on a shopping spree with my credit card. I have been having Identity theft issues ever since this person got into my USAA account. The worst part is there is still one charge on my card that I never made for roughly $1060. This purchase was made back in January and I have called and complained about this charge about a dozen times. I keep getting told that the charge will be removed and yet it never happens. For 10 months now I have had this fraudulent charge on my account and have been getting charge interest for it. Will this charge ever get taken off my account or am I fighting a loosing battle here?
@Brendan13, Thank you for bringing this to our attention & the opportunity to review what has taken place. I have engaged a Subject Matter Expert to look into your concern. I appreciate your patience during the review process. Have a good day. ~ Lori
Do like I did. Close your account(s) with USAA, I recomend Discover and Amazon Prime's Visa thru Chase. They have a reward system that is FAR better than USAA's, plus their customer service is excellent and they follow up on their promises. I did this a couple of months ago because of similar experiences with my CC and I am not looking back. May I also suggest trying LifeLock?, they are awesome.
I second your answer Brendan. USAA has been hacked although they deny it. My wife and I have been issued three new cards in a year for fraudulent purchases. They deny that they have a problem, so best course is to use another card. They also misreported a large debit balance to the credit agencies when I've only carried a balance for one month (when I paid half) for much less than reported. Now having credit problems in moving to another state. Love the insurance . . . hate the bank.