Brendan13
Contributor

Back in December someone got into my USAA credit card account and got all of my information from you guys, changed all of my information, and then went on a shopping spree with my credit card.  I have been having Identity theft issues ever since this person got into my USAA account.  The worst part is there is still one charge on my card that I never made for roughly $1060.  This purchase was made back in January and I have called and complained about this charge about a dozen times.  I keep getting told that the charge will be removed and yet it never happens.  For 10 months now I have had this fraudulent charge on my account and have been getting charge interest for it.  Will this charge ever get taken off my account or am I fighting a loosing battle here?

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5 REPLIES

@Brendan13, Thank you for bringing this to our attention & the opportunity to review what has taken place. I have engaged a Subject Matter Expert to look into your concern. I appreciate your patience during the review process. Have a good day. ~ Lori 

Brendan,

 

Did this ever get resolved?  

Brendan,

Do like I did. Close your account(s) with USAA, I recomend Discover and Amazon Prime's Visa thru Chase. They have a reward system that is FAR better than USAA's, plus their customer service is excellent and they follow up on their promises. I did this a couple of months ago because of similar experiences with my CC and I am not looking back. May I also suggest trying LifeLock?, they are awesome. 

I second your answer Brendan.  USAA has been hacked although they deny it.  My wife and I have been issued three new cards in a year for fraudulent purchases.  They deny that they have a problem, so best course is to use another card.  They also misreported a large debit balance to the credit agencies when I've only carried a balance for one month (when I paid half) for much less than reported. Now having credit problems in moving to another state.  Love the insurance . . . hate the bank.  

@BARRYESTELL, sorry you feel this way. I am going to forward your concern to a Bank specialist. Thank you