I am at my wits end. I have contacted USAA and got the run around, been swept under the "1-2 day" rug by everyone, and still have no resolve. If anyone in authority is actually paying attention, then you need to really consider dissolving your rogue executive resolution team. All they do is echo what customer care said, only adding that they have no authority to change anything...even though the customer care sent you there because "these guys are the top people with the authority to override this".
My account was hacked...my identity stolen. I was told it was straight now. But I can't deposit without a hold that I never had before. Of course their initial story line was "as per your deposit at mobile terms that you agreed to, it clearly stated that any deposit can have a hold placed at any time for any reason." Get real people...I'm not that stupid and I don't think anyone else with an ounce of common sense would be either. So here we are, once again, with a check that from an individual, for an amount under 500.00, that has a hold on it. This same person writes me checks several times a month (close if not over fifty a year) and there has NEVER been a hold on a single one. There has never been one returned. Now all of a sudden, a five day hold? This is a clear case of abuse upon a customer. As if having your account compromised was not stressful enough, now USAA wants to continue the abuse by making continued business difficult.
I'm tired of the BS. I work too hard and too long to have spend every minute off away from my family dealing with USAA. There is no such thing as easy with USAA. There is no such thing as a short call. There is no such thing as closure or support. There is no such thing a fair.
I know that this will get censored, but just so USAA knows clearly...my name is Jason Pleasant. Please make sure that CIndy XXXXXXX and Frank XXXXXX know that I appreciate their help, and that appreciate Carl XXXXXX taking the actions from the email I sent him. However, tonight's situation has thrown me over the edge, and now I must resort to a different way of dealing with this, that is more conducive to the protection of my family and our assets.
Having the exact same experience. USAA's Web Bill Pay failed to deliver my mortgage payment on time and the bank carrying my mortgage penalizied me. I reported this isue roughly 2 months ago and have followed up with calls to USAA roughly 8 times. I get no answers and nothing is resolved yet I'm still stuck with a bill for the late payment. If I am not contacted and this is not resolved by tomorrow then it is finally time for me to move on from USAA, a brand whose custer service was always second to none in my mind until now.
@Dan Regate, I regret any frustration this situation caused you and am happy to forward this matter to the appropriate area for further review. I appreciate your continued patience and allowing us this additional opportunity to address your concerns. ~ Stacy
I've been a customer of USAA since I was on my parents car insurance 32 years ago. I used to rave about the difference between USAA and other organizations. They really did act and perform better. Over the years, I've been lucky enough to save a few dollars, and I had most of my money with USAA. However, as they focused on growth, their services have continued to decline to the point where they are just as bad as any other organization.
I wasted 3 hours of my time with the Executive Resolution clowns to remove a $150 charge that was placed on my CLOSED credit card. No one could help. I finally said @#$! it, paid the $150 and am now in the process of minimizng my relationship with this once great, now decidely mediocre financial institution. It will take me a few months to unwind everything, but the 19 minute hold time to make a wire transfer I am currently experience as I type this is the last straw.
I wish y'all could make USAA great again, but doesn't seem likely.
@wistful member, I understand you had a conversation with a senior representative regarding the charge which occurred on your closed account. Many times when a card is close charges may still post to the account depending on the original transaction agreement, such as a previously authorized re-occurring charge by a biller, or annual membership etc. If you'd like more clarification on the transaction or would like to file a dispute, please reach-out to 210-531-8722 at your convenience. ~ Lori