Error message when transferring funds from external bank account (16:001)

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TILEG
Contributor
I cannot transfer money from an external account and get an error message which includes (16:001).

1 REPLY

@TILEG, Thank you for reaching out to us and regret any difficulty you've been experiencing in trying to transfer funds. I recommend that you clear out your web browser's cache, close and then re-open the browser.  If you're still unable to process a transfer, please contact our Web Support at 1-877-632-3002. I hope this helps. - Ben