Hey there! Under the "Contact Us" option, you will see the option to "communicate with USAA" towards the lower right column. You may also click on this link: http://bit.ly/1IZlAOz. If you need to send documents to us, you may click on the My Tools > Send Documents to USAA. We hope this is helpful. ~Jen
You run these TV ads with fake people and you do not provide good service as you should. I AM STILL WAITING for a purchase I made to my card to be paid as is the payee!!!!!!!!!!!!!!!!!!!!!!!!!!
You su ck. The charge is pending and the merchant is about to cancel an item I really need! And it just sits there "Pending." Get your cr ap together and get is posted so I do not lose my purchase.
You are the worst!!! And with your limited hours of phone support for customers it's a wonder you're still in business!! You don't care about veterans and you are liars!
@newswatcher, we can understand the frustration. When you make a charge, and it is pending, it is approved on our end. It is up to the merchant on when they choose to collect on the payment (usually they do this within 3-5 days). The charge would then show as pending. You may chat with us 24/7 by clicking on the contact us option. I have also sent you a private message as well. To access this message, click on your name in the upper right corner of the Member Community page and then select the envelope that appears. Thank you. ~JM
So now you've blocked me from the community! You're wrong about chat, they are closed as is your telephone support. I'm fed up with USAA. I have an automobile quote, checking account pending. I'm done with that. I've contacted the merchant and they say "your card won't move the charge out of pending, we may have to cancel your order." Should have used a reputable card like Discover or Chase and not USAA! You should google USAA complaints and see the dozens of complaints about your company. You're of no service to service people at all.
@newswatcher, we have not blocked you on any platform. I simply referred you to read my private message sent to you. Since this is a public forum, we want to protect your privacy. Please click on your name (in the upper right corner of member community page), and click on the envelope icon that appears on the list to review my message. Thank you.
It is impossible to email USAA information. I searched everywhere and even went down the tree described below, only to have screen tell me sending message as no longer an option. See my experience below.
I wanted to be able to email USAA complicated information so they might review and then contact me to fill in needed details, MUCH more efficient than what took place. See my adventure below. I am writing for my 93 year-old father, for whom I am Power of Attorney for my father.
The basic question was “Can USAA write an auto and umbrella policy for a elderly person who no longer drives, has no drivers license but keeps owns car and keeps it register registered for sentimentally in North Carolina (though his kids have the keys)?” A car must be insured in NC if it is registered.
There must be a better way. As a USAA member, but without current USAA policies for myself, I have thought about changing my own insurance to USAA. After this experience, I am no longer considering.