Sailor New Orleans
Contributor
Never contacted me on a dispute I had with a vendor after I was told they would contact me. Ruled in the vendors favor even after document's were provided. If you use your credit card keep in mind that you will not get much help from USAA if you have to dispute the charges.

2 REPLIES

Sailor New Orleans, we appreciate your feedback regarding your recent experience regarding a purchase dispute. I've reviewed our records and show your request has been resubmitted for review. Please allow up to 30 days for a response to be received regarding this matter. I regret any inconvenience this may have caused. Thank you. - Rhonda

They did the same thing to me, closed in the merchants favor even though i provided them evidence that i never received my item. the dispute team never calls back and they will screw you over.