Having experienced the customer service that my other creditors provided regarding the SCRA I was beyond disappointed when I had to deal with USAA. My conversation with a representative left me optimistic when I was inquiring on interest reimbursment on interest acrued while I was overseas. It seemed as if I qualified for this reimbursement since she had checked with her supervisor and then told me all I needed to do was to submit a written request. About two and a half weeks later I'm left in disappointment as USAA denied my request. It's a shame that my other creditors have provided me with the reimbursement and a fixed apr not one that expires in 12 months. Definitely wont be using my USAA credit cards anymore because of this.




de6815 - I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. - Jason

USAA has the worse customer service when it comes to the SCRA benefits. Sad to see others see the lack of accommodation as well. A true shame that other creditors will accommodate but USAA will not.

@de6815, I'm sorry to hear you feel this way. I will have your feedback submitted to the appropriate area for review. ~ Samantha