you have still not provided proper answers or an explanation as to what happened. More importantly, what should your CG customers expect in the future. USAA clearly states military active duty pay is ALWAYS deposited in customers accounts early. That was false for the Jan 15 payday. What about Feb1? Feb 15, which is a holiday? March 1? And please explain to me the USAA policy, and do not blame the CG PPC. According to the CG PPC, they release payroll to Treasury on Jan 13, Jan 27, Feb 10 and Feb 26 going forward. When will USAA make these funds available to their customers?
Some Receiving Depositary Financial Institution make deposits available UPON RECEIPT from Treasury while others hold the funds until the settlement date.
What is the USAA policy on CG paydays going forward? Does USAA make funds available upon receipt or do you hold funds until the settlement date?
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I have a civilian job and my pay checks for the past month have not been posting in the morning as they usually do. I am currently still waiting for my pay to come into my account and its 12:30 EST. I get paid on the 15th and last day of the month. I didn't get paid until 6 or 7 on 12/30, when I am usually paid at 7 am. I'm not sure what is going on with USAA but something definetly is. I too like the convenience of being paid a day early however, I believe if USAA is moving to an accurate pay date, we as the consumers should know.
It seems like ever since the "upgrade", my DD has shown up on the actual and not the day before payday - after 14 years of it depositing the day before. Not a big deal, I'll just shift my expectation (I do my HUGE Costco haul on payday) but it's cr@p to call it a courtesy and advertise "a day early" and then not follow through.