@Sonia, We can understand the frustration. USAA does consider each credit application on a "case-by-case" basis, and considers the "360" view of your entire credit and account profiles when rendering credit decision. We consider several factors such as both your USAA and credit profiles, including your debt to income ratio, banking account management, credit score, and history with USAA. I will certainly pass along your feedback and appreciate the time taken to submit this to us.
Thank you for your reply, Sonia J. I regret to inform you that your account type does not qualify for a credit limit increase. We have been reviewing the account for possible graduation on a monthly basis. Proactive graduation criteria includes, but is not limited to:
Once your account meets the criteria for graduation, we'll notify you by letter. At that point, you may request a credit limit increase. ~DC
Thank you for your reply, Sonia J. We'd be happy to assist you via secured chat. Simply send a private message to begin the conversation. If you would prefer to speak with someone over the phone, please call 210-531-8722.
@Sonia J, I regret an misunderstanding. The Classic USAA credit card does not qualify for credit limit increase. In order for the card (same account number) to qualify for a credit limit increase, it would need to have graduated to a USAA Rewards credit card. As previously mentioned, once your account meets the criteria for graduation, we'll notify you by letter. - Ben