Todom - I know deposit holds can be frustrating. Please understand all checks, even checks from big companies, are subject to stop payment and as a result are subject to deposit holds regardless of the means of deposit. When a check is presented for deposit, we present the check to the Federal Reserve. They present the check to issuing bank. The issuing bank verifies funds available in the issuing account and sends it to the Federal Reserve, who then send the funds to us. In many cases, we credit at least some of the funds to you even though we have not received them. The hold is to protect both you and USAA and is not meant to be punitive. Wire transfers and direct deposits are not subject to holds. I hope this information has been helpful. - Jason
My advice would be to take your money elsewhere...USAA used to be a great bank that had a personal feel, but now they have become a big corporate machine and don't show the least bit of empathy toward their customers. We've been with them for more than 15 years and to see the difference in service from then to now is absolutely frustrating, to say the least.
Your long membership is highly valued ljm78, and we honestly and genuinely take your feedback and concerns very seriously. I know you've been made aware in prior posts, but we are in the review process of your recent service experiences and will be in touch with you once complete. Thank you for your time in posting, and thank you for being a member of USAA. Sincerely - Justin
I tried to contact you at the number we have on file, but wasn't able to reach you. I have sent a secured email to your online message center in reply. To access it, simply click your name, select Inbox, and then scroll down to Notifications. - Cathleen
Hello and thank you for your follow-up post. If you have additional questions concerning the hold on your funds please let us know by contacting us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Our business hours are Monday through Friday 6:30am-10:00pm CT and Saturday 8:00am - 6:00pm CT. We look forward to speaking with you! - Darrell