While messaging USAA on Facebook yesterday I was advised that there is a Chat feature on USAA's website. Can anyone show me just where to access it? And I don't mean the Ask USAA button for virtual agent! I want to chat with a USAA rep!


Well, I just found it! Under help, then just keep clicking appropriate buttons to eventually get to it! Wow, nothing like making it easy and convenient USAA!  Give us a break!  How bout one button on the home screen for us dinosaurs????  :(

Hi @JimSt, thank you so much for wanting to utilize our chat feature to talk to us! Glad to see you were able to locate the option sorry to see it was difficult to find. I appreciate your feedback to help improve our services for you and we are looking forward to helping you via chat. ~Marie