Hello Mobrook. The best option would be to call us at 800-284-9821 (Monday – Friday 7:30 a.m. - 4:30 p.m. CT) and speak with our Member Debt Solution area to help get this updated. We send our best wishes :) ~JM
I have tried calling the number listed because the same thing is happening to me and I am on hold for at least 30 minutes at a time. I can't spend my entire work day on hold waiting for someone to give me an answer to a question I shouldn't have to ask. My information should still be available to view on my profile!