Inez1
Contributor

I have been attempting to apply for the featured card and a secured card.  The moment I hit apply, I get an error message that says Country of Citizenship is required and then to update my profile.  This has been going on for a month now.  I was originally told for over a week that this was a known issue and that it was being worked on and to check in 24 hours until I was told a fix was about to be applied and to check back on the weekend.  Here we are another week later, and I am still getting this error message.  Is USAA not offering credit cards at this time?  This is vert frustrating to say the least.


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Inez1, I'm sorry to learn that you are having trouble submitting a credit card application. I have contacted our website technical support team, and I was able to confirm this is a known issue. Specialists are working diligently to resolve the issue. Regrettably, I'm unable to provide an estimated time for resolution. If you'd like to submit an application for an unsecured credit card by phone, our originations specialists can be reached at 1-800-531-USAA (8722). These specialists are available Monday through Friday from 6:30 a.m. until 10:00 p.m. CT and on Saturday from 8:00 a.m. to 6:00 p.m. CT. ~Darcy

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Inez1, I'm sorry to learn that you are having trouble submitting a credit card application. I have contacted our website technical support team, and I was able to confirm this is a known issue. Specialists are working diligently to resolve the issue. Regrettably, I'm unable to provide an estimated time for resolution. If you'd like to submit an application for an unsecured credit card by phone, our originations specialists can be reached at 1-800-531-USAA (8722). These specialists are available Monday through Friday from 6:30 a.m. until 10:00 p.m. CT and on Saturday from 8:00 a.m. to 6:00 p.m. CT. ~Darcy

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I have having the same issue, "does not meet elegibility requirments?" hugh lol????

aode06 - Thanks for your interest in a USAA credit card. Our products are subject to eligibility guidelines. We regret that you did not meet the guidelines at this time. - Jason

I have been having the same issue for about a month and have called 3 times now.  They gave me a code on the phone, but I am still having this issue.  I am trying to apply for the limitless cashback card, but it keeps telling me I dont have a country of citizenship, which they have told me is a known issue.  Did you ever get this resolved?

USAF_HPSP, I'm sorry this issue has not been resolved. In order to troubleshoot a solution or provide alternative options, we will need to speak with you. Please call our originations specialists at 1-800-531-USAA (8722). These specialists are available Monday through Friday from 6:30 a.m. until 10:00 p.m. CT and on Saturday from 8:00 a.m. to 6:00 p.m. CT. -Marisa

Can confirm this is still a problem. I have been trying for a couple of days.

Hello Infantry008, I'm sorry to hear you're experiencing this error. Can you tell me what type of credit card you are applying for when you receive this error message about citizenship? ~ Lori

The USAA Limitless Cashback. I also tried on others, same issue. Called in, put in a ticket and have not heard from anyone.

Hello Infantry008, I understand you're currently being assisted by Dustin. I'm in contact with him now to see that this gets taken care of today. Thank you for patience as we worked to resolve this issue. ~ Lori