This whole thing smells like a scam. So, if it isn't a scam, then USAA needs to fix the customer-facing aspects of whatever this is. If it is a scam, USAA should pursue shutting them down.
"Maria" called and left a message that she wanted to discuss my investment account and left this call-back number. I returned the call and was placed into a hold queue with elevator music for about 1 -2 minutes. Then, I was sent to a classical voicemail response that requested my full name and contact number. The introduction referenced that it was USAA Insurance.
I phoned USAA and there is nothing in the database about any USAA group having pending follow-up or action items with me.
Yikes! Would you be able to email us at: email@example.com? Please include the details you have mentioned above.
Thank you again for being vigilant and protecting your personal information!
Thanks for the reply, Angela.
I have emailed my story to firstname.lastname@example.org as you suggested.
I would like to applaud your vigilance in protecting your personal information, it is so important! I did receive a response back and in this case though.
As we serve the financial needs of military members and their families, we team up with agencies like LeadQual to help us answer your questions about USAA products.
In this case though, this call was from us. As we serve the financial needs of military members and their families, we team up with agencies like LeadQual to help us answer your questions about USAA products.
When calling on behalf of USAA, they only call you from one of the following phone numbers.
OK I get it, it is a legitimate call from USAA if you consider a marketing call to your personal cell number that you never give out to anyone but friends. And I know what triggered the call in my case. Yesterday I was on USAA looking for information about distributions from my wife's Annuity...boom, today a life insurance sales call I did not answer.
I would like the same courtesy...of adding me to your do not call list. It's bad enough that I get these ROBO calls, but to get calls from USAA third-party solicitors that leave "vague" messages, that would cause alarm is not acceptable. Thanks!