Occasional Contributor
The forum requesting contact info for the CEO of USAA is nearly two years old and still the information has not been provided. I had another unsatisfactory experience today where the person representing USAA could not adequately explain one of the bank's policies and didn't seem to know who could. As a member for some 30 years with about $300,000 invested or deposited with USAA and paying USAA some $8000 in insurance premiums annually, I deserve and need better service. Please don't offer to direct my concerns to a customer service representative. Just post the contact information, email address and phone number for the president/CEO of USAA. Thank you.




Thank you for posting in the Community. We are unable to share the requested information. However, we have shared your concerns with a Subject Matter Expert who will reach out to discuss this matter further.

What are you hiding?

I can get a phone number for the Verizon CEO but not the USAA CEO?  And Verizon is 500% bigger than USAA?

You are obviously not at all concerned with anything even remotely resembling Customer Service.

You are gatekeepers and that is an open invitation to deception.

I have been a member since 1981, the Company has gon down hill the last several years.  I am moving all my services to local companies.  USAA forgot how to SERVE thier members


@Cav6, I'm very sorry to hear you feel this way. It is never our intention to have our members have less than ideal experiences. We do not want to see you go, I would like the opportunity to help provide assistance or address any concerns you have. ~ Samantha

I have to agree with you. I have been a member since 1986 and things are just no longer the way they were. I used to brag about USAA. I loved the company. I really felt like they cared every time I called. This morning, I opened a checking account at a local bank. Sadly, I will begin transitioning away from USAA. 

@movingon1, sadden to hear that you are wanting to transition away from USAA after 30 plus years.  Truly appreciate your membership and I'd like to know what happened that has you feeling less cared about with USAA by sending me a Private Message to further review your concerns.  To send a private message, please select your profile name at the top right of the screen and select "My Settings".  From there at the top of your screen go to "Private Messenger" and "Turn on Private Messages".  After this you can select your name again from the top right of the screen and select "My Messages" to view and send your own private messages.  I look forward to hearing from you soon. ~ Marco

I have been a member since 1981, the Company has gon down hill the last several years.  I am moving all my services to local companies.  USAA forgot how to SERVE thier members


You are definitely right the CEO Makes top dollar so he does not need to address the veterans issues THEY DONT CARE. I have the same issue where USSA reps still have not settled my issue on my home where a DUI teenager crashed into my home and totaled 2 of my vehicles in which he crashed into 4 and destroyed my garage door and the pillar to my home. The USSA Reps have battle hand off my packet to other reps 4 times and I still have to repeat myself again and again and again. I have served over 38 years if this is the way they view of serving veterans needs we all need to take our business elsewhere. I can be reached at  and THIS EMAIL IS FOR THE CEO.


*Post edited for member security*

Thank you for reaching out to us today @Adais, I was able to locate your profile and will share your concerns with a subject matter expert for review. Once reviewed they will contact you. We appreciate your patience in advance. -Emily