Hello and thank you for sharing your concern with us regarding the annual percentage rate for your auto loan request. I'm sorry for any disappointment we may have caused you regarding your request. We will research your concern and follow-up with you shortly. Thank you! - Darrell
I do feel that it is only fair that I post this update here. USAA did make the situation right. I was contacted by, if I recall correctly, the office of the CEO, and was advised that a review of the problem was conducted and they conceded that there was a mistake, and offered to honor the lower rate that was previously mentioned. I did not go with USAA on the loan, as I have been routinely unimpressed with the offered interest rates. I actually just bought ANOTHER vehicle, a 2014 Impala with 32,000 miles. Was offered almost 4.84% from USAA with a great credit profile, never any late payments, and have had previous loans with them that have been paid of in full early. Tried out another financial institution known for only lending to premium credit profiles, did a 5 minute application, was approved at less than half the interest rate, and funds were in my account by this morning. When USAA has their promotions going on, they seem to be rather reasonable on their rates, almost great, but outside of a promotion, I find that they are not competitive. Morale of the story, USAA did right by me, and I commend them for that. I was not expecting it to happen, and was pleasantly surprised. Unfortuantely, the market offered me a better option, and I took it.