Breadcrumb Trail:

Welcome to Bank Customer Service

Discuss topics related to USAA banking products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

If you require immediate support, please contact us at (800) 531-USAA (8722). If you are deployed, you may contact us at 1-877-2DEPLOY (337569), 24 hours a day, 7 days a week.

Thank you for visiting USAA’s Member Community.

Credit score going down but rate is up.

Jul 21, 2017

I use my credit card.The low rate card weny from approx. 13% to 23%. My credit score went down 24 points. I spoke to costomer serv...

USAA Social Service's avatar
USAA Social Service
Anthony - We never want you to feel like we're punishing you. I've requested a Subject Matter Expert look into this for...

Who to turn to?

Jul 21, 2017

I'm writing because I'm frustrated and I do not know who to contact. I currently have an open claim for a basement flood. I feel l...

Mi Jefe's avatar
Mi Jefe
Complain to your state insurance commission. No excuse for bad service especially if they have to pay out.
USAA Social Service's avatar
USAA Social Service
Grandpa G, I feel terrible in hearing that you feel USAA has let you down. You providing us with feedback is not someth...

Disputed Charge and the team that purportedly handles the...

Jul 21, 2017

I purchased sandals from AAFES on March 25th and was subsequently charged $79. The item was returned because of a size issue and A...

USAA Social Service's avatar
USAA Social Service
Hello Bewildered6, I have reviewed the disputed amount & your checking account statements from the account history star...

Late direct deposit

Jul 21, 2017

Haven't received my funds deposited into my account yet and I'm getting pretty worried as it's normally always a day early but not...

USAA Social Service's avatar
USAA Social Service
Kjagla - No reported issues for direct deposits today. I would encourage you to research the expected deposit with your...

Transfer funds

Jul 20, 2017

Unable to transfer or deposit funds into our account.Please fix problem.Thank you.

USAA Social Service's avatar
USAA Social Service
Hello and thank you for your additional message in regards to not being able to transfer or deposit funds. I was able t...

USAA Mobile App Broken With Zelle

Jul 20, 2017

As others have reported, the USAA Mobile app has broken the "Send Money With Zelle" functionality with one of its latest updates. ...

USAA Social Service's avatar
USAA Social Service
Dear Customer14, I am very sorry to hear of the trouble you have experienced with Zelle. Unfortunately, it will be nece...

Zelle, an observation

Jul 20, 2017

After having to register with zelle twice, and wait for an hour to receive a money transfer that used to be instantaneous, I went ...

Zelle will not send me my code to my number.

Jul 20, 2017

I was fine with the switch to Zelle at first, I sent money to someone and it went through on my end but on her end she never was n...

USAA Social Service's avatar
USAA Social Service
Thank you for sharing your concerns regarding the Zelle service. We are certainly aware of the pain points with this se...
Trending thought's avatar
Trending thought
Seems like a poor app if it's never stated that you have to tell everyone that wants to do a transaction "hey I registe...

Credit Card Customer Service

Jul 20, 2017

I have been in touch with customer service about disputes on my credit card at least 6 times in the past week. At least 4 times, a...

USAA Social Service's avatar
USAA Social Service
SixEyes, I'm happy to hear you received your card and understand this has not been the best experience overall. I want ...
SixEyes's avatar
SixEyes
Here's an update. I actually did get my credit card this morning (a week after I reported the dispute and ordered a new...

Access to pay bills

Jul 20, 2017

HiMy husband and I have always had a joint checking account. I recently received a credit card in my name and created a log on etc...

USAA Social Service's avatar
USAA Social Service
Byemi37 - Glad to be of service. p[lease feel free to contact us again with any additional questions or concerns. - Jas...
Bytemi37's avatar
Bytemi37
Worked perfect, thank you for your quick response.
Close Pop-up