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Discuss topics related to USAA banking products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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THANKSGIVING DIRECT DEPOSIT

Nov 22, 2017

I just checked our statements for the past 5 years and whenever our payday landed on the Thursday of Thanksgiving we ALWAYS receiv...

ColoradoMtnGirl's avatar
ColoradoMtnGirl
Thank you for your response, Ben! I appreciate it. According to other threads on this forum regarding delays with Direc...
USAA Social Service's avatar
USAA Social Service
Hi ColoradoMtnGirl, The last direct deposit batch we receive is by 5pm CT. At this time, there have been no reports of ...

USAA Web Security Problems

Nov 22, 2017

I'm a 33+ year member of USAA and I believe USAA has gotten to the point of ridiculous when it comes to its web security protectio...

USAA Social Service's avatar
USAA Social Service
ETC1, Thank you for taking the time to post your recent experience. It's certainly not our intent to inconvenience you ...

Training Customer Service Reps

Nov 22, 2017

Why every time I speak with anyone at USAA I will get a different answer about the same issue. You all have to do better with trai...

USAA Social Service's avatar
USAA Social Service
Oh no tasanfo! We certainly want to remain consistent when answering any questions or concerns our members may have. We...

Card

Nov 22, 2017

After more of 15 years of client,them down it my credit limit affecting my credit score and my life

USAA Social Service's avatar
USAA Social Service
We appreciate your feedback about your credit limit. I would like to look into your concerns further. Please allow me t...

Money on hold with mobile deposit

Nov 21, 2017

I am very frustrated that my money has to be on hold for a whole week before I am able to pay my bills my job pays through check a...

USAA Social Service's avatar
USAA Social Service
I understand that deposit holds can be frustrating, Bummy101. We place deposit holds to ensure funds are collected befo...

Auto loan

Nov 21, 2017

Took out an auto loan. Never again. Spent several hours on where the funds should go. Oh it's correct now. Will pay off as soon as...

USAA Social Service's avatar
USAA Social Service
Disappointed totally - We regret to hear how disappointed you are and we would like to review your concerns further. I ...

Mid Month Bank Statement?

Nov 21, 2017

I need to get a bank statement now for a visa application I'm doing, is there any way to get one now and not have to wait for the ...

USAA Social Service's avatar
USAA Social Service
Emjoyh, It is not necessary to wait for the monthly statement, as you can print out your account activity at any time. ...

Cyber- text security

Nov 21, 2017

How do I get rid of the Cyber text security?

USAA Social Service's avatar
USAA Social Service
Kevinusmc, our goal is to make sure your online access and personal information remain secure. CyberCode token/text pro...

I am getting seriously sick of this

Nov 21, 2017

I've been trying to deposit a check on the App for MONTHS but it always crashes every time I take a picture of the check! I've del...

USAA Social Service's avatar
USAA Social Service
I am very sorry to hear this MonoCandy and our website and mobile team will be happy to see why this is happening. You ...

Personal Property Loss NIGHTMARE!!!

Nov 21, 2017

I am an avid biker and 3 bicycles were stolen inside the walls of my new home while I was moving. I got a police report for the bi...

Lani2's avatar
Lani2
That is horrible!!!! It is really not right at all how you are being treated! It's despicable what USAA is doing with y...
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