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Discuss topics related to USAA banking products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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day b4 payday advance denied

Mar 29, 2017

I saw where they had given an Esteban a cash advance:, "I understand your concern about interest charges, and I'm happy to provide...

Overdraft Fees

Mar 29, 2017

We recently purchased a $30,000 vehicle from USAA. We also have a UTMA account for our daughter through USAA. I have been a member...

How to add my fiancé to my CC account??

Mar 29, 2017

I don't have the "add account holder" option and when used the link for request another CC for her it says: "You do not have any e...

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USAA Social Service
Rose, thank you for reaching out! We reviewed this and have sent you a message on usaa.com. Please login to review this...

Horrendous and Disgraceful Customer Service

Mar 29, 2017

USAA, what has happened to you? You have hired people that have no idea what customer service is, especially to those who have ser...

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Horrendous Service
Tricia, I appreciate your reply, and really hope that a San Antonio USAA banker will call me today. I can send a printo...
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USAA Social Service
Horrendous Service - I'm sorry to hear of your recent experience. This is definitely not the experience we want you to ...

Critical Issue without Resolutio

Mar 28, 2017

I have spent several hours over the past 10 days on support calls regarding a USAA error that has resulting in significant damage....

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USAA Social Service
msfitz, I understand that you are experiencing an issue which has not been resolved to your satisfaction, and I'm sorry...

Traveling over seas, currency exchange

Mar 28, 2017

Hi I wanted to know what to expect currency wise, when I use my USAA Signture Visa overseas in Paris and London. How will the char...

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USAA Social Service
qukqustn, I understand that you will be traveling to Paris and London soon. When you process a transaction in foreign c...

IT'S refund

Mar 28, 2017

My lovely mother-in-law accidently interpreted a 9 for a 4 on my bank account number. My IRS refund was to be deposited on the 22n...

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USAA Social Service
Cr2017 - Thank you for contacting us about your refund. I'm sorry to hear about the mix up with the account number. If ...

Cash on advance monthly payment

Mar 28, 2017

I was paying the "cash on advance" for a couple of months for the credit card. It was ok because I needed the money at the time. I...

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USAA Social Service
EstebanTR, I understand your concern about interest charges, and I'm happy to provide an explanation. When a cash advan...

Daily ATM Withdrawal Limit Increase

Mar 28, 2017

I increased the daily ATM withdrawal limit for my debit card today. Does this increased limit only apply to today? In other words,...

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USAA Social Service
uurn, great questions! When you complete the Change Card Limits section online, this will allow you to complete a tempo...

Reset online ID

Mar 28, 2017

Can I change my online ID...current ID/username I log in with has my married name in it, yet got divorced. Can I change this to ma...

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USAA Social Service
MUM11 - You can change you Online ID on our website to anything you would like. Click your name once you have logged in...
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