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Discuss topics related to USAA banking products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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Sean Hannity

May 25, 2017

It is my understanding that company policy is to not advertise on "opinion shows". Although this paticular show has not changed it...

Larry'68's avatar
Larry'68
I would like to know if this move was approved by the Directors, and if not, why not? If they don't correct this, I wil...

Hostage

May 25, 2017

I'm David Valdez. I've been held at gunpoint and the person's have been making me deposit checks into the USAA ATM machine between...

CrazyKez's avatar
CrazyKez
Looks like we are all being held hostage at the moment, my friend. May KeK bless you.

Credit & Debit card declined

May 25, 2017

Both my credit and debit vcard were unuseable today, both have balances. Please unlock my accountsM Grimm

Delay in direct deposit?

May 25, 2017

For some reason my direct deposit isn't showing up on my account? It's usually there every Thursday morning at 6 am.

Sean Hannity

May 25, 2017

I did NOT risk my life to protect the 1st Amendment for this bank to turn on it because some fascist left organization did not lik...

_Navy89's avatar
_Navy89
"How is Hannity an American patriot? A little over dramatic" - Perhaps, yet... "despite evidence to the contrary" - ? I...
ProudTexan's avatar
ProudTexan
Over 400k subscribers on a Reddit forum have been discussing your decision to pull advertising from Hannity all morning...

Atms

May 24, 2017

Is there a USAA coming soon to the Fredericksburg va area?

I'm truly worried.

May 24, 2017

So since the 22nd of this month there has been a $5000 transfer from a Wells Fargo account to my account but it has put me in the ...

USAA Social Service's avatar
USAA Social Service
Dychelle, I understand that your account has become overdrawn due to unauthorized funds transfers, and I can certainly ...

Refinance Nightmare

May 24, 2017

I have used USAA for multiple services for most of my adult life. I thought adding my mortgage to the list to keep it all in one p...

TTM07's avatar
TTM07
I have found that Navy Federal Credit Union has THE BEST mortgage and refinance offers. You should check them out. I do...
USAA Social Service's avatar
USAA Social Service
COAZ, I regret to hear of your experience while attempting to refinance your mortgage loan. Our goal is to make your mo...

Provide "Card Not Present" Alert to help combat fraud

May 24, 2017

Request that USAA add an account alert for "Card Not Present". This alert would notify the account owner any time a charge transac...

USAA Social Service's avatar
USAA Social Service
Thanks for providing this feedback, tooney. I've provided it to our team to use when enhancing our fraud alerts and ser...

Customer Service - Communication

May 24, 2017

I just tried to go to the Financial Center near me, only to find it closed.... Permanently! No notification to your customers what...

USAA Social Service's avatar
USAA Social Service
Ruslyn, I'm sorry to hear your disappointment. Please know in September 2016, USAA announced its intent to reduce the F...
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